Returns and Refunds
Please kindly send an email to cs@fashionItaly.org within 7 days of the date of delivery with all the order’s information. Let us know the primary reason for the return such as it’s not what you ordered, it is not the right size, or it is not what you want. Please also leave us any comment or info that you would like our Returns Team to know about why you are returning an item. Within a timely manner, you will receive a feedback with instructions along with a RMA# from our Returns Team and this is how we start a return. Usually you have 10 days from receiving the item to get it back to us.
In general, we would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, we are only able to exchange items for the same product. Please note that buyer is responsible for the return shipping cost, and the net amount will be refunded on the original form of payment will be including the shipping cost deduction.
This is important that the returned goods need to be in their original packaging, and they have to be in a resalable condition. For all footwear, they need to be unworn in order to get a full refund. Return postage is at buyer’s own cost.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the original form of payment of your purchase. If we cannot refund via the original form of payment, a cheque will be sent to the address listed on the order.